Shipping policy

Shipping Policy

Thank you for shopping with us! We're excited to provide you with the best possible shopping experience. Below you'll find our shipping policy to guide you through the shipping process.

Order Processing:
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that we strive to process orders as quickly as possible, but processing times may be slightly longer during peak seasons or promotional periods.

Shipping Notification:
- Once your order has been processed and shipped, you will receive a notification via email. This notification will include tracking information that you can use to track the status.

Estimated Delivery Time:
- Our standard estimated delivery time is approximately 1 to 2 weeks from the date of shipment. Please note that delivery times can vary based on factors such as your location, shipping method, customs processing (for international orders), and unforeseen circumstances like weather delays or public holidays.

Shipping Methods:
- We offer various shipping methods depending on your location and preferences. The available options will be displayed during the checkout process. Please choose the shipping method that best suits your needs.

Shipping Charges:
- Shipping charges are calculated based on the weight of your order and your chosen shipping method. You will be able to view the shipping costs during the checkout process before finalizing your order.

International Shipping:
- For international orders, please be aware that customs and import duties may be applied once the shipment reaches your country. These charges are the responsibility of the recipient and will vary from country to country. Contact your local customs office for more information.

Order Tracking:
- If a tracking number is provided with your order, you can track its progress using the link provided in your shipping notification email. Please note that it may take some time for tracking information to become available after your order has shipped.

Order Changes and Modifications:
- Once an order is shipped, we are unable to make changes or modifications to it. This includes changes to the shipping address, items ordered, or shipping method.

Missing or Damaged Items:
- If you receive an order with missing items or items that have been damaged during shipping, please contact our customer support at support@photoloved.com within 7 days of receiving your order. We will work to resolve the issue as quickly as possible.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at support@photoloved.com. Thank you for choosing us for your shopping needs!